Help & FAQs

Common questions, quick fixes, and where to get help.

❓ Quick Answers

• What network? — Polygon (PoS). Trading balance is USDC.e. Gas is sponsored — no MATIC needed.

• What can I deposit? — USDC/USDC.e on Polygon (fastest). Also Ethereum, Solana, BSC, Base, Bitcoin, HyperEVM via bridge → auto-converts to USDC.e. See Wallet Guide.

• Fees? — 1% on trading volume, only through PolyBot. See Fees.

• How to trade? — Paste a Polymarket URL → tap ✅ Buy YES or ❌ Buy NO. Or use 📈 Limit to set your own price. See Quickstart.

• How to sell? — /portfolio → pick position → Sell (market) or 📉 Limit Sell (set price) or 🛡️ Stop Loss (downside protection).

• How to automate? — Trading Strategies for your own rules. Copy Trading to mirror traders. Presets / Stop Loss for exit automation.

• Referral rewards? — 🤝 Referral Hub or /refer. See Referrals Guide.

• Groups? — Add PolyBot to a group → /polybot [query] or paste Polymarket links for interactive cards. See Group Guide.

🔧 Troubleshooting

💵 Deposits

• Select correct network and send to the displayed address
• Polygon is fastest (1–3 min). Cross-chain via bridge takes longer
• Tap 🔄 Refresh after depositing

📈 Orders

• "Try again in a few seconds" — first-time approvals or Safe deployment finishing; retry shortly
• Stale data — tap 🔄 Refresh
• Canceled order still visible — 🔄 Refresh the 📋 Orders screen

💸 Withdrawals

• If sponsor MATIC is low, try again later — gas is normally sponsored
• Verify destination address and available balance

🤝 Referrals

• New users must /start via your link before creating a wallet
• Rewards accrue on on-chain fills; ~5 min maturity window
• Minimum claim threshold: $5.00 USDC.e
• Add PolyBot to groups from 🤝 Referral Hub for group attribution

🔐 Security & 2FA

• Exported keys auto-delete after ~60s — store offline, never share
• 2FA code not working? Ensure phone time is synced. Codes expire every 30s
• 💸 Withdrawals and 🔑 key exports require a 6-digit authenticator code
• Lost authenticator? Use backup codes to disable 2FA. No codes left → contact @polybothub

🆘 How to Get Help

• In-bot: /help or 🏠 Main Menu → ❓ Help & FAQs
• Community: @polybothub (Telegram)
• Share: what you tried, error text, last action, and timeframe

Commands

Direct Messages

Command	What it does
/start	Begin or open deep links
/home	🏠 Main Menu
/help	❓ Help & FAQs
/wallet	💰 Wallet
/portfolio	📊 Portfolio
/orders	📈 Limit orders
/stoploss	🛡️ Stop losses
/search	🔎 Market search
/settings	⚙️ Settings
/refer	🤝 Referral hub
/copy	🤖 Copy trading
/recent	📜 Recent activity
/preset	🎯 Exit presets
/strategy	📈 Trading strategies

Group Chats

Command	What it does
/polybot [query]	🔎 Search markets

📚 Related Guides

• Trading Strategies · Copy Trading · Portfolio & Orders · Referrals · Groups

⚠️ Safety & Compliance

Not available to U.S. persons. Trading involves risk — only trade what you can afford to lose.